Case 5: Conflict Management For case five, I want you to discuss what Area Manager John H. should do to manage the conflict between his Technical Development Manager (Ralph) and his Product Engineering Manager (George). Be sure to discuss what type of co

George was taking , which could well turn into losses for the company should be highlighted at George and Ralph should be explained the fact that his department was not doing too well either (Seo Hill , 2007 . The constant transfer requests and low employee morale in his department were partially George 's doing however , John needs to explain to Ralph the fact that Henry was a more involved manager in the Lab than either he or Frank were

Being reserved by nature would not help Ralph of course , but John should be

able to make clear the fact that he would have to become more approachable , involved and informed of the thoughts and feelings of the Lab employees . This could be done through active involvement with the employees and constant interaction with them how Ralph did that was upto him and John need not interfere in that section

In conclusion , I would like to add the fact that conflict resolution is best done through logical reasoning , open communication and two-way exchange of ideas . John should sit down with both the managers again explaining to them his rationale and listening to their feedback to it While instructing them with one way forward , he can then think out possible alternatives and solutions while one is being implemented . That way , John can become an effective conflict solver and enable the company 's departments to perform at their level best addressing the low employee morale and transfer request issues in the long-run

References

Castilla , E . J (May 2008 . Gender , Race , and Meritocracy in Organizational Careers . American Journal of Sociology , 1479-1526

Daft , R (2001 . Organization Theory and Design , 9th ed . Chicago South-Western

Robbins , S .

Judge , T . A (2004 . Organizational Behavior . New York : Pearsons

Russell , D (2009 . The Benefits of Strong Matrix Organization Structures . Retrieved August...