CMC

Running Head : CMC

Computer-Mediated Communication (CMC

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Computer-Mediated Communication (CMC ) is said to have occurred when two or more networked computers are used for the purpose of communication (McQuail , 2005 . CMC includes media like social networking websites email , instant messaging , text messaging , and chat rooms . With recent introduction of new types of CMC such as blog and RSS feed , CMC has reached new heights . CMC has come to play a very important role in our lives as face-to-face communication is being replaced by computer-mediated

formats in this digital age . This has also driven scholars to work on the effect of CMC on various elements of communications like relational dynamics , perception , conflict , identity etc

The type of CMC chosen for this is email . It is method to send and receive messages through the use of computer servers . Email has reduced the need for face-to-face interactions . Because of people 's increased use of email , many email service providers have come up . Many people use email to maintain their social relationships online . The rest of the will discuss the implications of email on three elements of communication i .e . relational dynamics , perception , and conflict

Relational Dynamics

A new era dawned in Customer Relationships Management (CRM ) with the advent of email . Email has revolutionized the way a customer and a producer interact . There was a time when there was no internet and hence , no email . It was very difficult for a producer to get feedback for...