Business Process Engineering

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Business Process Engineering

Introduction

In the contemporary corporate world , organisations are facing a myriad of changes that are brought about as a result of technologies and the pursuit for supranational competitiveness . As compared to the conventional paradigm where work was managed and carried out in isolation , new paradigm utilizes tools of Information Technology (IT ) as key business process drivers , this helps in combining and integrating job functions with technology . As a result , the usual organizational industrial and even international boundaries have

been eliminated Organisations are then pushed towards seeking a number of managerial and engineering techniques so as to enable them to be more agile to change

Definition and scope of Business Process Engineering

BPE is the process of identifying , evaluating and engineering the business process so as to improve on the outcomes . In defining BPE , the basic thread is the accelerating change in the business environment and the consequential need for unremitting change in the way organisations carry out their functions (Rensburg 2000 ,

.3 . In his model , Tom Peters (1987 ) outlines some essential concepts that organisations need to consider in to succeed in a changing environment . These concepts are : customer care , embracing innovation , participation of all stakeholders in innovation , effective leadership , and intelligent systems that are designed to satisfy customers ' needs . In summary , an organisation is made up of processes-whose agility and effectiveness dictate how well and organisation can satisfy the dynamic market (Chandha 1995

.2

The role of BPE in...