Business Management and Leadership

Name

Tutor

Course Title

Date

Business Management and Leadership

One of the key components in business management and leadership is the ability of the manager to creatively solve problems and enable the business to achieve its desired objectives . In order to be effective in his /her specific role of a manger , the service department manager should know that the department acts as the direct link between the organization and its customers . The ability of the organization to achieve its goals is dependent on the services it offers to the

br customers . Therefore , the service department should ensure that the organization is instrumental in providing quality customer service Nonetheless , for this department to be effective in delivery of quality customer service , the service manager should have the following characteristics

Self-Motivation

This is one of the most important characteristics that a service department manager should have because he /she is responsible for creating an environment where people work together to a specific goal As the recruiting manager , I will look for someone with self-motivation because this characteristic is important for planning as a management function . It is through planning that objectives are set and the course of action for these objectives determined (Barnett , n .d . The candidate should have self-motivation because it will enable him /her or perform the role of developing procedures for customer service as well as policies for the service department . In order to plan well , the candidate must have knowledge of the various machinery , equipment and supplies used in...