Bus com ch 7-9 writing assignment

Name

Professor

Course

2 July 2008

Business Communication

Activity 7 .5 Writing Improvement Exercises : Message Openers (Objs . 1-3

a . Due to a number of employees are acquainted with the use of instant messaging (IM , the management have authorized its use for business communication within the workplace to promote faster exchange of information and also implemented some specific procedures to ensure its safety and efficiency

b . We are interested in availing your new product of voice recognition software . But before we purchase your product , we would like to know

the cost for a single-user license and the availability of a free trial version

c . We will be conducting an in-house leadership training courses . All staff members are invited to join

d . Miss Kristin Bostock from our Atlanta office is our new manager make her feel welcome

Activity 7 .7 Bulleted and Numbered Lists

a

Web Content Writing

a . Make a simple formatting

b . Use strong visual graphics and prompts

c . Limit directions that are not needed

b

Ways on how to produce excellent digital prints

Calibrate the monitor using the Pantone Spyder

Edit the image to make it look natural and balanced

Configure the printer and use the appropriate type of

c

Recommendations to avoid litigation in regard to sexual harassment

Establishing an unequivocal written policy prohibiting sexual harassment within the organization

Conducting training sessions for supervisors regarding the maintenance of proper work environment

Developing an official procedure in which employees can lodge their complaints and at the same time the department concern can investigate the complaints

Activity 8 .11 Direct Claim : Hurricane Arrives Early and Ruins Caribbean Cruise

July 2 , 2008

Angelina M . Suarez

Customer Service , Carnival Cruise Lines

3655 NW 8th Avenue , Miami FL 33178-2428

Dear Ms . Juarez

provide information and recommendations regarding reimbursement of port charges of eight people that were incurred in our five-day cruise on Carnival 's Sensation

My marketing firm and I have recently went on a cruise using your Carnival Cruise Lines . I paid 800 per person for 8 people for a of 6 ,400 as payment for the five-day cruise . However , due to the unpredictable weather , Hurricane Emily struck during our trip that altered the course and itinerary of the cruise ship . Because of this , we were not able to go to our intended destinations in the Caribbean . The management was aware of the inconvenience that the hurricane brought to the passengers that they offered us a small nonrefundable shipboard credit for the missed ports and a 50 discount on a future cruise

After the cruise , I called a company representative because I wanted to invoke the Carnival 's Vacation Guarantee ' to get a refund . But the representative said that the guarantee is not applicable because the ship did not stop at any the ports . Since it was not our fault that the ship did not make any stops , I demand to receive the amount of 952 as a refund for the port charges that were included in my bill...