Best Prsctices Manual

Running Head : BEST PRACTICES MANUAL

Best Practices Manual

Author

University / College

According to Reh , F .J (2007 , a supervisor is the lowest , or most-junior , management position . A supervisor is responsible for the day-to-day performance of a small group . It may be a team , or a shift The supervisor has experience in what the group does , but is not necessarily better at it than everyone he /she supervises . The supervisor 's job is to guide the group toward its goals , see that all members of the team are productive , and resolve

problems as they arise This aims to provide some practices a supervisor must apply to effectively manage people

Demonstrating Communication Skills

By definition , communication is the exchange and flow of information and ideas from one person to another (Clark , 1997 . It is used in business as much as everywhere else . It can be used to inform , command instruct , assess , influence , and persuade other people . Hence , it is important for a supervisor to learn to communicate to manage people effectively . The following are some communication skills that a supervisor must possess

Good Listening Skills

According to an article entitled Communication and Leadership people speak at 100 to 175 words per minute , but they can listen intelligently at 600 to 800 words per minute (WPM . Since only a part of our mind is paying attention , it is easy to go into mind drift - thinking about other things while listening to someone . The cure for this is active listening . This includes getting information , recognizing problems , and understanding others (Clark , 1997 . Learning to listen actively involves the following steps

Identify the speaker 's purpose

Identify the speaker 's main ideas

Note the speaker 's tone as well as his or her body language

Respond to the speaker with appropriate comments , and questions

Use facial expressions and body language to express the emotions you want to express . Establish eye contact , sit up straight , and lean toward the speaker to show interest . Ask a question or make a comment from time to time to show that you are listening attentively

Providing Feedback

Providing feedback ensures that the message has been understood . An effective way is for the receiver to paraphrase the sender 's message This means placing the message in one 's own words rather than repeating the original communicator 's words

Non-verbal communication may also convey feedback such as nodding or smiling in agreement , on the other hand , wrinkling your forehead expresses confusion

Determining Effective Orientation and Training Methods

Training is another part of a supervisor 's job . It provides the employee with a background of the expectations required of him /her . It also provides an opportunity for the supervisor to show the employee how things work in the company

Determine Training Needs

The purpose of training is to ensure that the employee will be able to perform the job correctly . It does not aim to solve problems because there are many factors that can cause problems in the workplace such as work procedures...