The Balance Scorecard

The support processes are more repetitive in nature and hence are easier to measure them than other metrics

It is a perspective that focuses on the internal operations of an organization that improves the customer 's perspective by creating value for the customers and in the financial perspective it increases the shareholders wealth . Its objectives are to improve the manufacturing capability that can maximize on the shareholders returns so as to ensure that they do not quit using the company 's products , to reduce delivery time to customer so to refresh

the customers in their body ,mind and spirit and to meet the specified delivery dates required in a company so as to avoid stock outs that lead to the customers . The internal business process uses the following measures so as to enhance its achievement of its goals and objectives these are percentage of processes with the advanced controls , delivery time and the on-time delivery measures

The management of the Coca cola Company introduces technology into its business so as to improve on its performances and it also introduces the leadership philosophies whose objective is to develop technological leaders that can lead the company to the achieve the company 's goals and objectives . The Coca cola Company 's dedication to providing healthy products through the provision of the additional budget for the research and development department facilitates the company to produce healthy beverage lines that are tasty and that are not harmful to the consumer 's health (Chad , T , 2004

The business process measures that are used in evaluating the companies compliance with the business process perspective are the as the percentage of customers so as to understand their needs and desires the number of customer initiated product innovation and the average customer 's idea ramp-time

Customer perspective

The customer...