Answers for questions

p Shirley Bongbong

Instructor

Human Resource Class

October 10 , 2007

Coursework

1 . The four parts of job analysis are

a . What a worker does

The job must define comprehensively , in detail , the duties and responsibilities of the job . For example , a receptionist 's job duties might include 1 ) answering the telephone , 2 ) greeting walk-in guests , 3 making appointments , 4 ) alerting staff that there appointments have arrived , 5 ) sorting incoming mail and email , 6 ) creating documents for staff , and 7 ) multitasking

b . Workers qualifications

This will define

requirements like skills and physical demands to fulfill the list of duties and responsibilities written in the job specification . For example , a receptionist would need to be able to 1 sit and stand for prolonged periods of time , 2 ) be able to lift 20 pounds (mailed parcels , 3 ) be able to answer telephones and transfer calls , and 4 ) prove graduation from high school and proficiency in spoken and written English and basic mathematics in to be able to sort mail , make appointments , create documents , and multitask

c . How the worker does it

This will clearly state the methods to be used in task completion including the tools for performing the task , and must be properly documented in a manual or standard operating procedure company handbook A man-machine chart will help determine and improve the method . For example , a receptionist would need to be able to use 1 ) a 12-line telecommunications system , 2 ) a PC (for email and document production and 3 ) a mail-sorting floor-to-ceiling set of mail boxes for staff

d . Why the worker does it

This will give an understanding why a specific task is performed , the product , and use of time and motion studies to measure productivity . For example , a receptionist uses the 12-line telephone system because there are at least 10 staff members for whom he /she will field calls . A front desk area is used by the receptionist to greet walk-in customers and clients . A standard PC is used by the receptionist for email messages and creating and sending documents for staff persons . A floor-to-ceiling set of mail boxes is used to sort large amounts of incoming mail for staff persons because of the large volume of mail

2 . The following are the guidelines that I intend to implement as a Human Resources Manager to protect the company and my employees (7 actions

a . Develop an anti-harassment policy

A review of the existing employee handbook and human resources manual shall be completed to ensure that the sexual harassment policies and procedures are updated to comply with current state and federal law Updating sexual harassment investigation procedures must be done to ensure best practices . The design of the sexual harassment policy needs to specifically address related problems and define them clearly so that policy may prevent them . In the case of Kimberly Ellerth against her former supervisor at Burlington Industries , the Supreme Court ruled that Burlington was liable for harassment and sent the case back to the lower court to...